If no startup item causes this problem, a Microsoft service most likely causes the problem. If no service causes this problem, go to step 4. If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Repeat these steps until you have selected all the check boxes. In step 2, select only half of the remaining check boxes that are cleared in the If the problem does not occur, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the If the problem still occurs, repeat step 1 and step 2. Step 3: Determine whether the problem returns. Click to select half of the check boxes in the Service list. Click the Services tab, and then click to select theĬ. Follow steps 1a and 1b to start the System Configuration utility.ī. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘ Disable’.Ī. ‘Startup’ tab, click ‘ Open Task Manager’. ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click I would suggest you to boot the computer in clean boot state and check if that helps.ĭ) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Once this is done, reboot the computer and check. Windows Media Player DVD, Windows Media Player Library and Windows Media Player Settings one by one and Small icons under view by category and click on Let us run the troubleshooter for Media player and check if that helps. I willġ.What is the make and model of the computer?Ģ.Which security software is installed on the computer?ģ.Did you make any changes to the computer recently? I see that media player does not display external subtitles.

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